AppraisalTrac - Dattar Systems, Inc.

Hosted vs Turnkey

The AppraisalTrac solution can be implemented as either a managed hosted solution or as a turnkey installation. The AppraisalTrac solution is continually evolving year over year to adjust to the changing business environments of our Clients. The following table highlights the primary differences between these two implementations:

Product Features		top
Category	Hosted	Turnkey
Single Bank & Multi Bank Holding Company Implementation	Included	Included
Commercial and Residential Appraisal Management module	Included	Included
Bid Request Offer Workflow module	Included	Included
Environmental Due Diligence Management Workflow module	Included	Included
Loan Origination System (LOS) Integration	Customization	Customization
Accounting System Integration	Customization	Customization
Vendor Management module	Included	Included
Appraiser Teams support	Included	Included
MIS Reporting and Data Download module	Included	Included
Email and Fax notifications	Included	Included
Report Archival to CD/DVD ROM	Included	Included
Mobile Multimedia Verification of Value Integration	Optional	Optional
Inbound Fax Document Routing and Attachment Integration	Optional	Optional
Engagement Letter Integration	Included	Included
Help Desk Support	Included	See Below
Private labeling and branding	Included	Included
Interfaces to AVMs, Flood and other services	Customization	Customization
Complete Source Code (For qualified clients)	Optional	Optional

Financial Considerations		top
Category	Hosted	Turnkey
Capital expenditures	None Dattar Systems acquires, provisions and maintains all required server hardware and network infrastructure. We do not utilize "Shared" servers or "Shared" storage services from any other Technology Service Provider. Our Client's Audit Teams are allowed complete access to all hardware as required by regulations. This also eliminates problems caused by infrastructure of unknown quality, reliability or ownership.	Yes
Recurring cost items	Base Monthly Recurring Charge + Nominal per Loan File Charge OR Flat Monthly Fee	Internal IT charge backs Software maintenance fees Server hardware depreciation Server operating and systems software depreciation Networking and communications charges
Customization charges	Yes	Yes, same as hosted
Transaction fee charges to Client as a percentage of Vendor Fees	No	No
Annual, One Time or Transaction fee charges to Vendors / appraisers	No	No
Budgetary Planning	Predictable variable cost based on volume	Fixed cost
Timeline for expense reductions to positively affect financials	Within a couple of months	Dependent on Client volume and capital expenditures at implementation

Implementation and Planning		top
Category	Hosted	Turnkey
Approval process	Faster since the following are not required: Capital expenditure allocation IT resource allocation for ongoing maintenance and support	Probably have to go through the internal policies and procedures of: Capital expenditure allocation IT resource allocation for ongoing maintenance and support
Installation and implementation time	1 - 3 weeks, including basic customization	Since installation must be coordinated with client's internal IT group, implementation depends on client's priorities and IT schedule

Security		top
Category	Hosted	Turnkey
Physical security of data and hardware	Highly Secure. All infrastructure is colocated at a Enterprise level Internet Data Center which have achieved SAS70 certifications.	Dependent on Client IT infrastructure.
Application data security	Highly Secure. Users only have access to the system via an active userid and password All communications, including file transfers, occur via 128-bit Secure Sockets (SSL) Dattar Systems has the proven experience in providing dedicated secure application hosting facilities since the year 2000	Dependent on Client IT infrastructure and implementation configuration.

Support		top
Category	Hosted	Turnkey
Problem resolution	Our transactional revenue structure ensures that for us to be successful, our clients must be successful. This ensures that application reliability and availability is our #1 priority.	First level problem resolution provided by client's internal IT group.
Reliability and redundancy of Internet connectivity	Yes. Enterprise level Internet Data Center, Multiple points of Internet Connectivity, Multiple sources of electric power, UPS and Redundant PDUs, Redundant Climate Control Units, Physical security against environmental hazards	Dependent on Client IT infrastructure.
Client IT Help Desk resources	None required. Help desk support is provided by Dattar Systems, Inc.	Required. Level 1: Client calls internal Help Desk to resolve problems. Level 2: Client's Help Desk can forward calls to Dattar Systems for issues they are unable to resolve internally.
Client IT staff and resources required for daily and weekly monitoring and maintenance	None required. Dattar Systems performs all required application monitoring and maintenance. A reputable independent third party monitors performance and availability from two locations in the continental USA.	Yes, required. The following items must be monitored, managed and maintained: Server hardware and software Application development lifecycle IT staff personnel Internet connectivity for application hosting Operating system and application software service pack installation System Backups